tigro Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the tigro platform, including all games, sports betting markets, promotional offers, payment facilities, and any other services provided through https://tigro.onl (the "Platform"). By registering an account or accessing the Platform in any capacity, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety.

tigro reserves the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to review these Terms periodically. Continued use of the Platform following any amendments constitutes your acceptance of the updated Terms. These Terms were last reviewed in 2026.

2. Eligibility

Access to and use of the tigro Platform is strictly restricted to individuals who meet all of the following eligibility criteria. By creating an account, you represent and warrant that:

• You are at least 21 years of age. tigro operates a strict 21+ policy. Underage gambling is prohibited and any account found to be held by a person under 21 will be immediately suspended and all funds held pending review.
• You are accessing the Platform from a jurisdiction where online gambling is not prohibited by applicable law. It is your sole responsibility to ensure compliance with local laws governing online gaming in your area.
• You are registering and using the Platform on your own behalf and not on behalf of any third party.
• You have not previously been excluded from the Platform or had an account suspended or terminated for a violation of these Terms.

3. Account Registration and Verification

To access real-money games and betting markets on tigro, you must register a verified account. You agree to provide accurate, current, and complete information during the registration process and to keep your account details up to date at all times. tigro reserves the right to request identity verification documents at any stage, including but not limited to:

• National ID Card (NID) or passport copy to confirm identity and age.
• Proof of residential address (utility bill or bank statement issued within the last 90 days).
• Proof of payment method ownership, such as a screenshot of your registered bKash or Nagad account.
• Only one account per person is permitted. Duplicate accounts will result in immediate suspension and forfeiture of any outstanding balances pending investigation.

4. Deposits and Withdrawals

tigro supports instant BDT deposits and withdrawals through leading Bangladeshi mobile financial services. All financial transactions on the Platform are conducted in Bangladeshi Taka (৳). The following rules apply to all deposits and withdrawals:

• Supported deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other approved channels. Accepted methods may change without prior notice.
• Minimum deposit amount is ৳500. Minimum withdrawal amount is ৳1,000. Maximum withdrawal limits may apply and are subject to periodic review.
• Withdrawals are processed to the same payment method used for the original deposit wherever technically possible. Processing times may vary between 30 minutes and 3 business days depending on the method selected.
• tigro reserves the right to perform enhanced due diligence checks on any transaction, which may temporarily delay the processing of a withdrawal request. Funds deposited by third parties will not be accepted.

5. Bonuses and Promotions

tigro offers a range of bonuses and promotional offers to both new and returning players. All bonuses are subject to the specific terms attached to each offer. General bonus terms applicable across all promotions are as follows:

• Each promotional offer is available once per eligible player unless otherwise stated. Attempting to claim a bonus more than once through duplicate accounts constitutes fraud.
• Bonus funds are subject to wagering requirements (rollover) before they may be withdrawn. The applicable rollover multiplier is stated in the individual offer's terms. Standard rollover requirements range from 20x to 40x the bonus amount.
• Free spin winnings are credited as bonus funds and are subject to the same wagering requirements unless the offer explicitly states otherwise.
• tigro reserves the right to withdraw, modify, or expire any promotional offer at any time without prior notice. Any bonus found to be obtained by fraudulent means will be voided and the account may be suspended.

6. Betting Rules and Game Conduct

All bets placed on tigro are final once confirmed. The following rules govern the conduct of gameplay and betting activities across all product verticals including casino games, live cricket betting, slots, and crash games:

• Bets placed in error cannot be cancelled or reversed after confirmation. It is your responsibility to verify all bet details before submission.
• In the event of a technical malfunction affecting game outcomes, tigro reserves the right to void affected bets and restore account balances to their pre-bet state. Compensation beyond balance restoration is not guaranteed.
• Maximum win limits may apply to individual games, tournament stages, and jackpot events. These limits are displayed within the relevant game interface and are subject to change.
• Any evidence of match-fixing, use of automated betting systems (bots), arbitrage betting, or exploitation of software errors will result in immediate account suspension and forfeiture of all associated winnings.

7. Responsible Gaming

tigro is firmly committed to promoting responsible gaming among its users. We believe that gambling should be an entertaining leisure activity and never a financial strategy or an escape from personal problems. We strongly encourage all players to set personal deposit limits, loss limits, and session time limits using the tools available in their account settings.

If you believe your gambling behaviour may be causing harm to yourself or others, we urge you to contact our support team immediately via [email protected]. Self-exclusion options are available on request and allow you to suspend access to your account for a defined period ranging from 7 days to 12 months. tigro does not permit the reversal of a self-exclusion request once it has been confirmed. For external support, we recommend reaching out to a qualified mental health professional or a local counselling service.

8. Prohibited Activities

The following activities are strictly prohibited on the tigro Platform. Engaging in any of these activities will result in immediate account termination, forfeiture of balances, and may result in legal action:

• Registering or attempting to register more than one account, whether under your own name or a fictitious identity.
• Using the Platform for any money laundering, fraud, or other criminal activity, including depositing proceeds from unlawful activities.
• Exploiting software bugs, glitches, or vulnerabilities to gain an unfair advantage in any game or betting market.
• Harassing, threatening, or using abusive language toward tigro staff, customer support agents, or other users of the Platform in any communication channel.

9. Intellectual Property

All content displayed on the tigro Platform, including but not limited to software, text, graphics, logos, icons, images, audio clips, and game interfaces, is the exclusive intellectual property of tigro or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial entertainment. You may not copy, reproduce, distribute, modify, transmit, display, perform, publish, or create derivative works from any content on the Platform without prior written permission from tigro. Unauthorised use of the Platform's intellectual property constitutes infringement and may give rise to legal liability.

10. Limitation of Liability

To the fullest extent permitted by applicable law, tigro, its directors, employees, agents, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the Platform, including but not limited to loss of profits, data, goodwill, or other intangible losses, even if tigro has been advised of the possibility of such damages.

tigro makes no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

11. Privacy and Data Protection

tigro is committed to protecting your personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the collection, processing, and storage of your personal information as described in the Privacy Policy. We use industry-standard SSL encryption to protect all data transmitted between your device and our servers. We do not sell or share your personal data with unaffiliated third parties for their own marketing purposes. For full details on how your data is used, stored, and protected, please review our Privacy Policy available at /privacy-policy.

12. Amendments to These Terms

tigro reserves the right to amend these Terms at any time. When material changes are made, we will notify registered users via email or a prominent notice on the Platform homepage. The revised Terms will take effect immediately upon publication unless a later effective date is specified. Your continued use of the Platform after any amendment constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request closure of your account by contacting [email protected].

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute arising from or in connection with these Terms or your use of the Platform, both parties agree to first attempt to resolve the matter amicably through direct communication with tigro's support team. Should amicable resolution prove impossible within 30 days of the dispute being raised, the matter may be referred to binding arbitration. Nothing in this clause limits tigro's right to seek injunctive or other equitable relief in any competent court to protect its intellectual property or prevent prohibited activities.

14. Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, our customer support team is available 24/7 and can be reached via email. We aim to respond to all queries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] — Please include your registered username and a brief description of your query to help us assist you as efficiently as possible.