tigro Privacy Policy

📋Introduction

tigro ("we", "us", or "our") is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform at tigro.onl. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you regarding your data.

By registering an account or continuing to use the tigro platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of our services immediately.

This policy applies to all players accessing tigro from Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, regardless of whether you access the platform via mobile browser, desktop, or any other device.

📂Information We Collect

To provide you with a complete, safe, and personalised experience on the tigro platform, we collect several categories of information during your registration and ongoing use of our services:

• Identity information — full name, date of birth, gender, and a government-issued identification document (such as a National ID or passport) used to verify that you meet the 21+ age requirement.
• Contact information — email address, mobile phone number, and mailing address (if provided), primarily used for account management, transaction notifications, and customer support.
• Financial information — records of deposits, withdrawals, and transaction history including the payment methods used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard). We do not store full payment credentials — these are handled directly by our certified payment processors.
• Technical information — IP address, device type, operating system, browser version, session timestamps, and gameplay logs. This data is used to maintain platform security, detect fraudulent activity, and improve site performance.
• Preference and behavioural data — game history, favourite game categories, betting patterns, and preferences you set in your account, used to personalise your experience and send you relevant promotional offers where you have opted in.

We collect only the information necessary to deliver our services, comply with anti-money laundering (AML) obligations, and maintain the integrity of the platform. We do not collect sensitive information such as biometric data, political opinions, or religious beliefs.

⚙️How We Use Your Information

The information we collect is used exclusively to operate and improve the tigro platform and to serve our players in Bangladesh. Specifically, we use your data to:

• Verify your identity and confirm that you are 21 years of age or older before activating your account and permitting real-money gameplay.
• Process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or cards) and maintain an accurate transaction ledger for your account.
• Deliver personalised game recommendations, promotional offers, and bonus communications based on your activity — only where you have consented to receive marketing communications.
• Monitor platform activity for security purposes, including detecting unauthorised access, fraud, bonus abuse, and suspicious betting patterns, to protect all users on the platform.
• Provide customer support and resolve disputes, account issues, or technical problems you report to our support team at [email protected].
• Comply with applicable laws, regulatory obligations, and internal anti-money laundering (AML) and know-your-customer (KYC) procedures to maintain a fair and law-abiding platform.

🤝Sharing Your Information

tigro does not sell, rent, or trade your personal data with third parties for their own marketing purposes. We may share your information only in the following strictly limited circumstances:

• Service providers — trusted third-party technology and payment processing partners (including bKash, Nagad, and card processors) who assist in operating the platform. These partners are contractually bound to handle your data securely and only for the purposes we specify.
• Legal authorities — where required by applicable law, court order, or government authority. We will disclose only the minimum data required to comply with such obligations, and where possible will notify you of the request.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of our business assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

🍪Cookies and Tracking Technologies

tigro uses cookies and similar tracking technologies to enhance your experience on our platform, ensure the correct functioning of core features, and understand how users interact with our website. A cookie is a small text file placed on your device when you visit a website.

We use the following types of cookies on the tigro platform:

• Essential cookies — required for the platform to function. These enable core actions such as logging in, maintaining your session, and processing payments. You cannot opt out of these without significantly impacting your ability to use the platform.
• Analytical cookies — help us understand aggregate traffic patterns, page performance, and user journeys on the platform, so we can improve the overall experience. These do not identify you individually.
• Preference cookies — store your language preference (English or Bengali), interface settings, and other customisations so the platform remembers your choices between sessions.

🔑Data Security

Protecting your personal data is one of our highest operational priorities at tigro. We employ a layered security approach that includes SSL/TLS encryption for all data in transit, secure storage architecture with access controls and audit logging, regular penetration testing and vulnerability assessments, and multi-factor authentication options for account access.

Despite our rigorous safeguards, no digital platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal information, we will notify you and take immediate remediation steps in accordance with our internal incident response procedures.

🗓️Data Retention

We retain your personal data for as long as your account remains active, and for a defined period thereafter to comply with legal, regulatory, and financial record-keeping obligations. The specific retention periods are determined by the nature of the data and the purpose for which it was collected.

Once the applicable retention period has elapsed and there is no legitimate legal basis for further processing, we will securely delete or anonymise your personal data so that it can no longer be linked to your identity. You may also request early deletion of your account and associated data by contacting our support team, subject to our legal obligations.

✅Your Rights

As a user of the tigro platform, you have several important rights regarding the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner:

• Right of access — you may request a copy of all personal data we hold about you, including your account details, transaction history, and communication records.
• Right to rectification — if any personal information we hold is inaccurate or incomplete, you have the right to request a correction at any time.
• Right to erasure — subject to our legal and regulatory retention obligations, you may request deletion of your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances, for example where you contest the accuracy of the data or where the processing is unlawful.
• Right to withdraw consent — where we rely on your consent as the legal basis for processing (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact us at [email protected] with your registered email address and a description of your request. We will respond within a reasonable timeframe, typically within 30 days of receipt.

💳Payment Data and Financial Security

tigro supports instant BDT payments via bKash, Nagad, Rocket, and Upay, as well as international card payments via Visa and Mastercard. When you initiate a deposit or withdrawal, the transaction is routed through our certified payment processors. tigro does not store your full bKash PIN, Nagad PIN, card number, CVV, or other sensitive payment credentials on our servers.

We retain a record of transaction amounts, dates, and payment method types (e.g., "bKash deposit — ৳5,000") for account management and audit purposes, but the underlying financial credentials are handled entirely by our payment partners under their own security and compliance frameworks.

🌐Third-Party Services

The tigro platform integrates with game content providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver our casino and sports betting offerings. These providers may receive limited technical data (such as session tokens and game round identifiers) as required to deliver their games correctly. They are contractually prohibited from using this data for any purpose other than game delivery and fair-play certification.

Please note that this Privacy Policy covers only tigro's own data practices. If you follow a link from our platform to an external website or service (which our policy generally prohibits), that site operates under its own privacy policy and tigro has no control over or responsibility for that site's data practices.

🔞Children's Privacy and Age Restriction

tigro is strictly an adult platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. During registration, all users are required to confirm their age and provide identity documentation sufficient to verify that they meet the 21+ requirement.

📝Changes to This Privacy Policy

tigro reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active users via the email address registered to their account.

Your continued use of the tigro platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

📧Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tigro handles your personal data, our support team is ready to assist you.

Email: [email protected]